We value our customers and respect their privacy rights and concerns. This policy explains our collection, use and disclosure of your personal information.
The Information We Collect
We collect personal information from you by various methods, including our newsletter sign-up, workshop registration and purchases made on our website. The types of personal information we may collect include your name, address, phone number, email and purchasing information (such as order history).
We use third-parties for processing payments for our goods and services. These service providers include PayPal, the Square and Interac e-transfers. They do not provide us with your complete banking information (except for the last four digits of your payment card). Check with each service provider for more information on their privacy policies.
How We Use the Information
We use your personal information for the following purposes:
creating an account for our website;
processing and completing purchases, returns and similar transactions;
providing customer services;
notifying you of product recalls or providing other information concerning products you have purchased;
subject to our obligations under applicable anti-spam laws, sending you marketing information about our products and services;
sending you information about purchases you have made;
identifying and preventing fraud;
protecting our own rights and interests, such as to resolve any disputes, enforce our contractual arrangements with you and respond to legal inquiries;
Who We Share the Information With
Service Providers. We may share your personal information with third-party service providers who perform services on our behalf. For example, we may hire companies to handle payment processing, provide data storage, fulfill orders and shipments, assist in marketing, conduct audits, and so forth.
Other. We reserve the right to share your personal information if required or permitted to do so by law.
Accessing and Updating Information
You have the right to know what information about you we possess and to update or correct your personal information. To access, update or correct your personal information, please contact our Privacy Officer at the address listed below.
When you purchase products or services from us, or otherwise provide us with personal information, we maintain the personal information you submit for our records unless and until you ask us to delete this information.
Some of the parties to whom we provide your personal information may be located in jurisdictions outside your jurisdiction of residence. For example, we are located in Canada and our data storage center is in the United States. As a result, your personal information will be used, stored or accessed in Canada and the United States and possibly other jurisdictions. Please note that when your personal information is located outside of your jurisdiction of residence, it will be subject to the laws of the country in which it is situated and these jurisdictions may not have an equivalent level of data protection laws as those in your jurisdiction of residence.
We take the protection of your personal information seriously. We employ a range of safeguards to protect personal information against loss and theft as well as unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction, including physical, administrative, organizational and technological measures, appropriate to the sensitivity of your personal information.
Our employees have access to your personal information only on a strict need-to-know basis, are advised in the proper handling of such information, and are required to keep such personal information confidential and use it only for the purposes for which it was provided.
Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours.
We use passwords to protect personal information stored digitally.
Information You Disclose Publicly
By connecting with us through our social media pages or accounts or posting a public review of our products or services, you are providing your consent for us to use any personal information or content you submit or to make it available through such sites for marketing and promotional purposes without further notice or compensation to you.
Cookies and Tracking Technologies
We also use Google Analytics to help us understand how our customers use the website. Check out Google’s website for more information about Google Analytics and its privacy policies. You can also choose to opt out of Google Analytics.
We use behavioural advertising on Facebook, Instagram and Google, among others, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. These platforms collect their own data about you - we do not disclose to them the personal information we collect. Check with each platform to opt out of behavioural advertising.
If you would like to know more about our privacy practices or exercise certain rights under this policy, please contact our Privacy Officer at our studio address in Edmonton. You may also email us at firstname.lastname@example.org.
Last updated: January 2021